Support

Downsize is made by one person — Gilmar Quinelato, an independent developer in the United Kingdom. Email me and you get me, not a ticket queue.

Email gilmarsquinelato@gmail.com

I usually reply within a couple of days. If it's a bug, please include your iPhone model, your iOS version, and the Downsize version from Settings › About, plus what you were doing when it went wrong. A screenshot or screen recording helps more than anything else.

Common questions

Will Downsize delete or change my originals?

Never. Downsize saves a smaller copy and leaves the original exactly as it was. Deleting originals is a completely separate flow that you have to start yourself, select items in explicitly, and confirm through iOS.

Where do the optimized copies go?

Into your photo library as new items, and into a “Downsize” album so you can find them together.

What does the free version include?

Five conversions per day, shared between photos and videos. Downsize Pro removes the daily limit for a single one-time purchase — there's no subscription.

I bought Pro but it's not showing up.

Open Settings in the app and tap Restore Purchases, making sure you're signed in with the same Apple Account you bought it with. If it still doesn't appear, email me and I'll sort it out.

Why does processing sometimes take a while?

If a photo or video only exists in iCloud, it has to be downloaded to your device before it can be optimized. Large 4K videos also simply take longer to re-encode. Everything runs on your device, so nothing is waiting on a server.

Can I get a refund?

Purchases go through Apple, so refunds do too — request one at reportaproblem.apple.com. I can't issue refunds myself, but do tell me what went wrong so I can fix it.

Privacy

Your photos and videos are processed entirely on your device and are never uploaded — I can't see them. The full details are in the privacy policy.